Published on: January 06, 2009 Type of content: WEBCAST Format:
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Overview:
Designing a world class service organization begins with aligning your service offerings with your business requirements and giving your customers an easy-to-use and understandable interface. You'll be able to provide a one-stop-shop service request experience for all of the services you offer, because the Numara® FootPrints® Service Catalog brings IT out of the back-office maze and onto virtually every customer's desktop. This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Attend this webinar to learn about:
Improving customer satisfaction by offering your customers a service catalog that makes accessing and requesting services easier and faster
Streamlining the service request process for your internal and external customers - the heart of ITIL® V3
Operating your IT or support organization as a business so you can gather business intelligence on which services are actually being requested and used by your customers
Managing your service offerings with tight integration with Numara FootPrints Configuration Management and Numara FootPrints Change Management
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